- You are having a Quality product
- You are Having a Big brand name
- You have multiple branches.
- You are the perfect solution provider
- But, if the customer could not satisfied or confident with your support then that is the biggest impediment to your business growth.
- This approach gives a good business growth result for your customer relationship management.
- If you have minimum customers of 0-20 then very tightly you can manage.
- If more than 20 then, is really tough to manage.
- Because, you will receive multiple phone calls, messages, and direct contact. As human beings, could not track all the requests/inquiries without using a system.
- Gray area could create on your business process.
- Increasing the customer confidence level gives a good business growth result for your customer relationship management.
- The Gray area is the Gap in the data management process.
- This causes an impact shaking your customer support confidence.
- If you have a proper Service identity management method, then you can connect with your customers without any mishaps.
- You will benefit to do your customer data analysis.
- This is the important analysis process for enriching your business growth and quality.
Using MS Excel spreadsheet.
- Easily available.
- All are having the knowledge to use.
- Since a lot of Opensource is available. So no cost impact.
- It is not portable.
- Data entry is time taking process.
- Need desktop or laptop.
- Not mobile compatibility.
This idea helps your business growth.
- If you are going to buy a Service desk system then you have to allocate a big budget.
- That directly impacts your Operational cost and impacting your profit.
- This information helps to reduce your operational cost.
- No Infrastructure cost
- Affordable User license cost
- Rs.300**/ User
- Compatibility for Mobile and Desktop
- The Admin panel will help you to track your tickets.
- The frontEnd will help to create the new or edit tickets by customers.
**Vantos technologies private limited terms and conditions applicable.